Many users have asked about inactive time — what it means, how to interpret it, or even whether we should track inactive minutes or not. This article intends to answer these questions.
What is Inactive Time
As you might already know, Worksnaps tracks time by 10-minute intervals. Each hour has six 10-minute intervals. During each 10-minute interval, Worksnaps client records the mouse and keyboard volume. If there is mouse or keyboard activity, that means the user is working on the computer therefore the 10-minute interval is accounted as work time. On the other hand, if there is no mouse or keyboard activity recorded, the 10-minute interval is categorized as Inactive. Inactive minutes are not accounted in the reports or billing. They are there for information only (we will explain it later).