New Screen Shot Viewer

We are happy to release a new screen shot viewer that has much improved usability. Now, if you go to Track Time page to view your users’  time, you can click the magnifier icon next to a thumbnail image to bring up the new screen shot viewer to see the image with full resolution. The screen shot viewer will show as a overlay on top of the thumbnail page so that you can easily go back and forth without leaving the page.

The following is a diagram that explains various functions on the screen shot viewer.


(Click to enlarge the image)

With the screen shot viewer, you can easily navigate the screen shots by moving forward or backward for the next or previous image. For each screen shot, you can zoom in/out either by using the buttons or by using your mouse scroll wheel. You can use mouse to grab the image to pan it (when the image is enlarged and overflows the viewer). On the right-hand side, the information for the time slot (such as task, user entered description, activity meter) is displayed, as well as the detailed activity history. You can also adjust size the default image panel to suit your viewing comfort. If you select the largest size, the screen will fill the whole page and the right information panel will be suppressed, which is handy if you wish to see only the screen shot image.

We hope that you find the new screen shot viewer useful. As always, we welcome any feedback, comments and thoughts from you.


New Worksnaps API Documentation

We are happy to announce the availability of the new Worksnaps API documentation. As you might know, Worksnaps APIs have been available for more than 3 years. Many customers are utilizing the APIs to do useful and interesting things such as generating customized report, integrating with internal accounting system, embedding Worksnaps time tracking into their own business workflow, or building pages that are more adapted to their own interface framework.

We see APIs as an important part of our product offerings. Why? There is an abundance of software solutions, especially as SaaS offerings, available to businesses to improve productivity. Worksnaps participates in this ecosystem by providing a leading solution for remote work time tracking. Businesses will pick and choose best-of-breed and most fitting solutions for their specific needs. No one solution can solve all the problems. Therefore it requires many of these solutions to work together in complex business processes. An open and flexible API will be crucial to make this happen. That is why we put a lot of emphasis in designing and providing a robust and flexible set of APIs for our customers.


We use Swagger to create our new API documentation. Swagger is a powerful tool for generating beautiful API documentation. What is best about it is that you can test the API calls within the documentation. All you need to do is enter your API token and prepare necessary input data (if needed), then you can launch the API call right there. It is explained in How to Test API section in the documentation.

Also, one quick reminder — the API entry URL has been changed to as previously announced in this blog article. Please make any necessary adjustments in your programs where the API calls are issued.

We hope that this new API documentation will help you better understand how to use Worksnaps API and make use of it. As always, we will be happy to hear your feedback and suggestions.


Change to Worksnaps API Entry URL

We are making a change to our API URL entry point. Before you might be using or to access Worksnaps API. Now you are required to issue API requests to which is served by a new server dedicating to handling API requests.

For example, if you want to retrieve all your projects, the API invocation URL will be

(Please note that you still need “api” in the path of the URL.)

Here is the visual example of invoking the API using a web browser for illustration purpose —


Please make such adjustments in your API caller programs. We will block the API access to all other URLs on Oct 31, 2015. If there is any question, feel free to send your query to We will be happy to hear from you.

Delegate Managing Projects to Other User(s)

In many cases, the owner of a Worksnaps account is also the person who manages projects and places users into the projects. In other cases, an account owner might not be the same person who manages projects and users. For example, a finance manager creates a Worksnaps account and sets up the payment for the service, however the responsibility of setting up projects and users belongs to another person in the organization. In this scenario, the account owner can delegate managing projects and users to other people, while projects created by the a delegated person are still owned by the account owner therefore accounted towards the owner’s subscription quota.

Here is how to delegate managing projects to another user.

  • Go to Manage >> Manage Users
  • Edit the user whom you want to delegate
  • Select Basic Info tab on the left
  • You will see an option “Allow this user to create project on behalf of myself“. You can turn on the option.



Once this is done, the user (in the above example, Jane Stein) can create projects on your behalf. You can delegate up to 3 such users.

Here is how Jane Stein sees when she is trying to create a project. She will have a drop-down list to choose whether she wants to create a project for herself or for Jack Spear who allowed her to create project on his behalf.



You can now blur screen shot images

Sometimes screen shots contain certain sensitive information and you want to have extra protection over them. Worksnaps now has a feature to allow you to blur the captured screen shot before being transmitted to the server. The blurred screen shot images will make it not possible to recognize the regular size texts, most typically texts with fonts of size 10-pt to 13-pt.  This provides an added level of security while keeping screen shot monitoring useful.

As a manager of a project, you can turn on the image blurring option for a user. The followings are the steps how to do it.

  • Go to Manage tab and select Manage Projects.
  • Go to Users tab, then go to User Settings in Project for a target user.
  • In the middle of the User Settings page, you will find an option “Blur the screen shot images“. Check it to enable image blurring.
  • Click Save Changes button to save the setting for the user.

Once this is done, the user will send the blurred screen shot images to the server.


Here is an example of the blurred image comparing to the original for illustration purpose.

Screen shot before being blurredscreenshot_non_blurred

Screen shot after being blurred (and sent to the server)screenshot_blurred

We hope that you find this feature useful. Please send us any feedback or question and we always look forward to hearing from you.

Worksnaps client upgrade

We are currently rolling out the upgrade to Worksnaps client to our users. The new client provides enhanced functionality and better stability. Based on the current version that you are using, you might be required to upgrade. In such case, upon logging in, you will see a message that prompts you to upgrade Worksnaps client. The following is an example.

If you see such message, you can click the link in the dialog window and you will be brought to a page where you can download the newest version of Worksnaps client. You can simply download the new client program, uninstall your current Worksnaps client, then install the newly downloaded one. All it takes should be less than 5 minutes.

Here is a help link on how to uninstall a program on Windows:

If you have any question, feel free to open a ticket or send your question to



Webcam capturing now works on MAC

Webcam capturing has been supported for Worksnaps Client on Windows for quite a while. We are glad to announce that webcam image capturing is now available for Worksnaps Client on MAC. If you use MAC, you now have an option to turn on the webcam capturing so that a webcam shot is taken along with each screen shot and sent to the server. You can click on the Worksnaps icon on the menu bar (usually at the top right), a menu will show up. You can select “Preferences” to bring up the Preferences dialog. On the Preferences dialog, you will see an check box that allows you to turn on the webcam capturing. Here is an illustration.

Screen Shot 2015-01-01 at 11.36.28 PM









Screen Shot 2015-01-01 at 11.37.08 PM












Having a webcam image taken can provide further proof that you are working in front of the computer. It is completely optional and you can turn it on if it is required by your manager or you feel necessary to do so.

As usual, we look forward to hearing your feedback and opinions on this new feature.